I need support. Where can I contact you?
We offer 24h support. If you need to contact us for a general question, tech or billing simply CLICK HERE and you will be taken to our help desk.
Please note that we are not fully staffed during weekends and bank holidays.

How about your refund policy?
A very important matter: We offer a 30-Days full refund guarantee. Your satisfaction is a priority and that's what refunds are for. Within the thirty days after you join us, you can simply contact us and ask for your refund if not satisfied, always including your receipt number so we can locate your order swiftly.
Refunds are processed with no extra charge for you.
IMPORTANT: Do not contact your bank directly in case you need a refund, as this will probably cost you extra fees.

How long does it take to get a user name and password to access the members area?
Not a minute! You will receive instant access.

What is inside the member’s area?
You will find all of the latest tools for accessing the largest file networks on the planet. Members have access to the necessary tools to search and download all kinds of files for your Wii. Basically, you will be able to find whatever you need for your Wii device. This includes games, movies, software, wallpapers, and much more! How To Videos included!

Are you compatible with Mac?
Our services are PC, MAC and LINUX compatible.

Are you compatible with Windows 7?
Yes, our services are compatible with all Windows versions. This includes Windows 7.

Are you compatible with my Australian Wii?
Certainly! Our services are compatible with all Wii versions. Wii devices may need to be modified only on very rare exceptions. You should not have to modify your device in any way.

Do I have to download from the same computer I make join?
No. You can have multiple computers and use your login details on them once at a time. Our system detects abuse, controlling simmultaneous connections from different IP addresses. Your login details can't be shared with others..

Do I need to install a hardware Mod Chip ?
No. Downloads are compatible with all Wii versions. However, some Wii devices may need to be modified only on very rare exceptions in order to play certain games. Normally, you should not have to modify your device in any way.

Will I be able to download other items for my Wii, besides Games?
Yes! Beyond what people think, a Wii can also play Movies, TV Shows and become highly personalized. Our members also download Music, Images, Wallpapers, Screensavers, Movies and TV Shows!"

Do you offer new releases? Or just archive games?
The Wii is still a pretty new device, so to talk about "archive games" may be a bit premature... Yes, both are available. "Older" games (or no so new ones), and the latest games on the market.

How can I transfer movies to my Wii? Is it easy at all?
Transferring Movies, TV Shows and basically any video content to your Wii is an easy task! We will provide you with clear step-by-step instructions and all software needed!

Do I need to have internet on my Wii?
Wether you have your Wii connected to the Internet or not does not affect our service. Wii content is downloaded to your computer and then burned on DVD for your Wii.

Will I be able to watch the movies on my computer as well? - And burn them?
Yes, movies are actually downloaded first to your computer and then transferred to your Wii. Once in your computer, you will be able to burn them to CD/DVD.

Can I use your services using a 56K modem?
Sure! Downloads will just take longer than on broadband, that's all. However, you should experience higher download speeds than expected

Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Payment process travels through a 128-bit encryption, the highest standard online.

How do I figure out which product to download?
When you are searching for one item, you may receive hundreds of results that you can choose from. We will show you exactly how to recon the fastest downloads.

Does it matter that I connect to the internet through a proxy?
In most cases, no. However, we advise you to contact your network administrator if any change is the network settings is required.

What about firewalls?
We always suggest that you unload your firewall, especially when you do your first search. After that, our software will be recognised by the firewall and either will grant access automatically, or you will need to do it manually.

Do I need any extra software?
Not at all. You will receive everything that you need in your member's area in order to have a fulfilling search & download experience.

Will I be billed again? Is this a subscription?
Our members are not confronted with surprise charges. Our members do not pay per download. The 1 Year Membership is a one time payment for a one year access. The Lifetime Membership is a one time payment. You will never be billed again.

Great! So how do I join?
Joining is very easy: Simply use our menu, choose your membership and you will be ready to go! You can use all major credit cards, to pay the one-time fee. You will receive a confirmation email as soon as payment process is completed. This confirmation email will contain your private login details.

Need further help? Please contact us on our Help Desk.
Please note that we are not fully staffed during Weekends and Holidays.